Privacy Policy

Ratford Retreat Centre Privacy and GDPR Notice

Our contact details

Name: Ratford Retreat Centre

Address: c/o Derek Chase, Bridge Cottage, Ratford, Calne SN11 9JX

Phone Number: 01249324820

E-mail: derek1chase@outlook.com

What type of information we have

We currently collect and process the following information:

·        Name, phone number, e mail address, some personal information

 How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for contacting you about events and information relating to the organisation

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting derek1chase@outlook.com

What we do with the information we have

We use the information that you have given us in order to contact you

We may share this information with a mailing organisation to send out information eg Mailchimp

How we store your information

Your information is securely stored at Bridge Cottage, Ratford.

We keep your personal information for a period of five years or until it is no longer needed.  At that time it will be deleted from our records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Derek Chase at derek1chase@outlook.com or at Bridge Cottage, Ratford, Calne SN11 9JX if you wish to make a request

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113